The traveller

  • The nature of my work requires me to constantly move, so I need to be able to quickly access the information I need while I am on the move

    Internet connection
    (2/5)

    Devices

    • laptop
    • phone
    • tablet

    Cyber knowledge
    (3/5)

I am rarely in the office as I’m constantly travelling due to the work I do. I look forward to the weekend so I can spend time with family, so I work late to finish admin/paperwork to avoid sacrificing my weekend.

Understanding the interaction

Thoughts, opinions, feelings

  • I am exhausted – there’s not enough hours in the day for me to do everything I need to do
  • I am stressed and on the weekend I need to take care of my house and my family, I rarely have time to relax
  • I am starting to feel burned out, I can’t wait to take a long holiday

Pain points

  • Unreliable internet connection
  • I can’t get too much work done until I get to my desk
  • I end up doing a lot of overtime work
  • The agency I work for has old and slow computers, and I have the same poor experience 

Want to achieve / get out of interaction

  • Be able to review documents on the go
  • Be able to do admin on the go

Motivation to use modern workplace?

  • Easier to do things on the go, which means less work when they are back at their desk

Modern workplace benefits

  • Reduced meeting time with chat functionality
  • Saves up to 4 hours a week from collaboration and information sharing
  • Can work on documents on the go

Teams reduces the total number and duration of meetings.

Meetings conducted via Teams are more reliable and of very high audio-video quality, resulting in less time spent addressing setup and call-quality issues.

Information workers save time from collaboration and information sharing, specifically around co-authoring and reviewing documents.

User journey

Morning (7am - 11am)

Actions/tasks

  • Get to work
  • Read emails
  • Go to different locations/meetings
  • Go back to office/desk
  • Try to do work/review docs

Pain points

None

Interactions/tools

  • Email
  • Laptop
  • Mobile/tablet

Feeling

  • Overwhelmed - has 200+ emails already

  • Tired – needs a few coffees to make it through the morning

Midday (11am - 1pm)

Actions/tasks

  • Read emails
  • Go to different locations/meetings
  • Go back to office/desk
  • Try to do work/review docs
  • Get lunch and eat at desk or on way to meeting (when they remember)

Pain points

  • Often forgets to eat lunch

Interactions/tools

  • Email
  • Laptop
  • Mobile/tablet

Feeling

  • Overwhelmed - can’t seem to catch up on emails

  • Rushed - there’s not enough hours in the day

  • Forgetful - “have I eaten my lunch yet?”

Afternoon (1pm - 6pm)

Actions/tasks

  • Read emails
  • Go to another location/meeting
  • Go back to office/desk
  • Print documents to review
  • Go pick up children from school
  • Take kids to activities/help with homework
  • Have a snack
  • Start making dinner

Pain points

  • Always late to pick up children

Interactions/tools

  • Email
  • Laptop
  • Mobile/tablet
  • Printer

Feeling

  • Rushed – needs to finish on time to go pickup kids

  • Hungry – didn’t eat lunch or didn’t finish lunch

  • Anxious – there’s still so much work to do

  • Happy to be home with kids

Evening (6pm - 8pm)

Actions/tasks

  • Wait for partner to get home
  • Have dinner with family
  • Prepare children for bed
  • Watch the news/TV show

Pain points

None

Interactions/tools

None

Feeling

  • Happy – gets some family time

  • Burned out – there’s so much stuff to do at home

  • Anxious – wants to relax but there’s paperwork waiting to be done

Night (8pm - 11pm)

Actions/tasks

  • Do some work
  • Finish catching up on emails
  • Review documents
  • Prepare for work
  • Prepare for bed

Pain points

  • Can’t relax with partner – needs to work

Interactions/tools

  • Laptop
  • Email
  • Printed documents

Feeling

  • Burned out – doesn’t have much time to relax

  • Grateful – partner helps pickup responsibilities

  • In the zone – finally has time to sit down without interruptions and get some work done

  • Anxious – just wants to finish & go to bed

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