User personas

  • 22 November 2021

These personas are fictional characters which we created to represent the different user types that might use Protected Utility. We use these personas to help understand users and their needs.

  • The hopper

    I like my job, but would like to experience working for another agency to further my skills

  • The traveller

    The nature of my work requires me to constantly move, so I need to be able to quickly access the information I need while I am on the move

  • The uniter

    I believe we can achieve better outcomes if we stop working in siloes and start collaborating with other teams and agencies

  • The nomad

    I like moving across different areas in government in order to continue to grow my skills and be exposed to new experiences

  • The gadgeteer

    Some projects require me to be able to access tools that are not available to everyone else in the Department, and I want to be able to access these when I need them

  • The resistance

    I come to work, do my job, and go home. The current system works for me and I feel like any new tech will kill my efficiency. Plus technology is killing the way we communicate with each other, what’s wrong with picking up the phone or meeting face to face?

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